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How do I renew my books and other items online? How do I renew my books and other items online?

Renew your Books, Audiobooks, CDs and DVDs by logging in to Your Account using your library card number and PIN and clicking on "My loans".

You can renew your eAudiobooks by logging in to our eAudiobook website.

Due to licensing restrictions it is not possible to renew eBooks. However, once the loan period of your eBook has expired you can download it again as long as it isn't reserved by another customer.

How do I get my PIN? How do I get my PIN?

When you join the library a PIN is automatically generated for you. If you want to reset your PIN to something more memorable or you have forgot your PIN, you can reset it. Reset Your PIN  

Alternatively, your PIN can be issued or changed in person at any East Riding of Yorkshire branch library or mobile library.

Find a branch library 

View mobile library information   

For security reasons, we are unable to do anything to do with your PIN over the telephone. 

How do I do a simple search? How do I do a simple search?

When you search, your results are from every East Riding Library and includes all available media types, such as Hardback, Paperback, Large Print, Audiobooks in CD and Cassete, eBooks, and eAudiobooks.

In the search box, type what you want to find. For example, harry potter, james patterson, classic by mary berry, stamp collecting, butterflies. It doesn't not matter whether you use uppercase or lowercase letters and you will notice that when you start typing some suggestions will start to be displayed. You can click on these at any time if you see it is what you are searching for.

This Help section is under development and will be completed as soon a possible.

 

How can I contact you? How can I contact you?

We work hard to provide you with the best possible Library and Information Service and are always happy to receive any comments and feedback to enable us to develop and improve our service to you.

You can contact the Library and Information Service and other council departments by visiting our Contact the council page and clicking the appropriate link.

If you just want to contact your local library, your local library details can be found by clicking here.

Can I make a Purchase Suggestion? Can I make a Purchase Suggestion?

Make a purchase suggestion

We offer a service where we consider purchasing items that you cannot find on our library catalogue. Log In to your account first and then complete the simple online form

Your Account
I get an error message when I try to Reset My PIN I get an error message when I try to Reset My PIN

This can happen for several reasons. Please check that you have entered your correct library card number. This is always on the rear of your library card below the barcode and is always only 10 digits long.

If you still get an error message please contact us with some details and we will get the problem sorted out as quickly as possible. Contact Us

What is My Inbox? What is My Inbox?

View messages we have sent you. 

What are My Reviews and Ratings? What are My Reviews and Ratings?

We would like you to interact with us and add a review and or a rating to items you have had on loan.
 

What are My Charges? What are My Charges?

If applicable you may have incurred a Library Fine for overdue items. View your account status and any recent payments you have made.

What is My loans? What is My loans?

This is where you can check what items you have on loan, their due date for return, and where you renew items.

Please note that if the title is reserved by someone else you will be unable to renew it.

What is My Loans History? What is My Loans History?

You can view the last 100 items that you have had out on loan. Please note that some items that you have had may not be on your loans history. This happens when we have had to delete the item from our system.

What are My reservations? What are My reservations?

You can see each item you have reserved and the status of that item.

What is My Profile? What is My Profile?

View and edit your personal details and make sure all your contact information is up to date. 

What is My Wishlist? What is My Wishlist?

This is where you can put items that you may wish to reserve in the future. 

How could I avoid Overdue Charges? How could I avoid Overdue Charges?