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You get a message saying: 'There seems to be a problem retrieving your details' You get a message saying: 'There seems to be a problem retrieving your details'

This can happen for several reasons. Please double check that you have entered your correct library card number. This is always on the rear of your library card below the barcode and is always only 10 digits long.

If you still see the message 'There seems to be a problem retrieving your details' please contact us and we will get the problem sorted out as quickly as possible. Contact Us

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