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Reset Your Password, step 1 of 3
Please enter the following information to begin the process of resetting your password.
You get a message saying: 'There seems to be a problem retrieving your details' You get a message saying: 'There seems to be a problem retrieving your details'

Please first ensure you have tried to automatically obtain your Library PIN by entering your library card number above. This is always on the rear of your library card below the barcode and is always only 10 digits long. Then click Submit.

If you still see the message 'There seems to be a problem retrieving your details' please contact us and we will get the problem sorted out as quickly as possible.

This is not an automatic service and we aim to reply to you within 3 working days. 
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